Atria’s Employee Value Proposition serves as a touchstone to clearly guide and strengthen the relationship between employer and employee.
How these company promises are put into practice often reflects the style, experience and personality of the company leaders who implement them.
Abby Figueroa, Senior Vice President of Functional Operations, recently shared insights on a key tenet of the Employee Value Proposition – the Atria workplace being a place of trust, one where careers are developed.
On trust in the Atria workforce…
An Atria community is more than just a place to reside; it’s a home, a support system, and a family for our residents. Fostering trust and development within our workplace is key because it directly impacts the quality of care we provide.
When our team members feel trusted and supported, they’re better equipped to build meaningful relationships with each other, with residents, and ensure they feel safe, valued, and heard.
Q: How do you cultivate trust on a day-to-day basis?
You must be deliberate in how you communicate because our communities are busy! They’re bustling each day with meals, events, and outings, so if you’re not intentional with carving out time to communicate clearly, it’s easy to get lost in the shuffle.
So, you make transparency and communication a habit so that it becomes second nature. At Atria, we prioritize regular one-on-one meetings with direct supervisors to build the kind of relationship where team members feel comfortable expressing themselves and sharing their ideas.
When meeting with your team members, listening is typically more important than speaking. That way, when the daily happenings of community life ramp up, there’s a solid foundation of trust to rely upon.
On the professional development of employees…
The senior living industry is constantly evolving. Continuous development ensures that our team members remain skilled, knowledgeable and adaptable to these changes.
We offer opportunities for professional development through training programs, seminars and tuition assistance for further education.
Atria U is an internal training portal that’s incredibly useful for development. It has over 500 courses available at no cost, and solely to aid career development. It’s constantly updated with new offerings that reflect employee interests we glean from survey periods and supervisor meetings. It’s an amazing resource.
How trust and development further Atria’s mission…
When our team members feel trusted and empowered, they’re able to provide the highest quality support to our residents. It’s essential to creating a vibrant and thriving community for our residents to call home.
But listening to our employees and fostering their development is not just a strategic move; it’s also deeply rewarding in its own right. Seeing our team members grow and succeed brings immense satisfaction and fulfillment to us as leaders.