At Atria, creating a warm and welcoming home starts with the people who work here. Our employees know it’s the personal touches that turn everyday moments into something special, making new residents feel like they truly belong.
A Thoughtful Journey to Home
Finding the right senior living community is a deeply personal journey. For Evelyn and her son, Steve, it took nine months to find Atria Rye Brook – where the timing and connection felt just right.
Evelyn loves reading, sewing and opera, but her greatest passion? The New York Yankees. From the moment she toured Atria Rye Brook in early spring, her love for baseball stood out – and the team took notice.
Afterward, Joan Brustman, Community Sales Director, sent Evelyn a handwritten thank-you note along with Yankees-themed pens to show how much she enjoyed their conversation. Over the following months, the team stayed in touch with calls, emails and cards to build a connection with both Evelyn and Steve.
When circumstances made the move more pressing later that year, the team sprang into action to make the transition as smooth and welcoming as possible.
A Heartfelt Welcome
Another tour was scheduled and – knowing Evelyn’s love for the Yankees – Joan thoughtfully placed memorabilia throughout the community to create a familiar and comforting atmosphere. Evelyn’s eyes lit up when she entered the discovery room to find Yankees memorabilia on full display.
This act of recognition helped reinforce that Atria Rye Brook wasn’t just another senior living community. It was a place where Evelyn was seen, understood and valued.
A Community That Cares
Uncommon Hospitality means truly listening to what matters most to people.
“I often hear a resident or family member say, ‘You must have heard this story before.’ But I always reply, ‘Maybe – but not your story!’ Everyone’s journey is unique, and I love hearing each one,” Joan says.
Atria takes the time to build real connections, ensuring every new resident feels not just welcomed, but also at home. Whether it’s remembering a favorite team, preparing a personalized greeting or simply offering a warm smile, employees like Joan bring uncommon hospitality to life, making Atria a place where people don’t just live – they thrive.