It all started with a card. Earlier this year, I received a handwritten note from Ralph, a resident at Atria Sugar Land in Texas. His words were heartfelt, and his invitation was more than just a warm welcome – it felt like a promise that Atria Sugar Land was the perfect place to mark a special milestone.

How could I resist? In late November, I visited Ralph, his fellow residents and our extraordinary team, making Atria Sugar Land my 100th community visit of 2024.

True to his word, Ralph helped make sure my reception was a shining example of uncommon hospitality. Every detail felt thoughtfully considered, but what struck me most was the sense of belonging that filled the room.

This feeling reflected what I’ve witnessed across the United States and Canada during my travels this year: a warmth and togetherness created by the incredible people who call our communities home, along with those who dedicate themselves to making these homes thrive.

Every community I’ve visited – whether in a bustling city or a quiet neighborhood – has been a reminder of why we do what we do. Our mission is about more than providing a place to live; it’s about creating environments where people belong, connect and thrive.

These visits have also reaffirmed my belief in the power of our C.A.R.E. philosophy:

  • Customer Experience is at the heart of everything we do. Seeing smiles on residents’ faces and hearing their stories of moments that matter has reminded me we are on the right path.
  • Accountability ensures we deliver on our promises – to residents, their families and one another.
  • Results driven by data ensure the long-term strength of our communities and our ability to serve more people.
  • Employee Experience is foundational, as none of this would be possible without the dedication, compassion and creativity of our teams.

For me, Ralph’s card wasn’t just an invitation – it was also a reminder of the spirit that defines our communities and fuels my excitement for what lies ahead.

To everyone I’ve met this year – thank you. Your stories, enthusiasm and feedback have inspired me, and I am deeply grateful for the warm welcomes I’ve received at each community. You have made this year unforgettable, and you have affirmed my confidence in our shared future.

There are still many communities I’ve yet to visit, and I can’t wait to see more of the incredible work happening across our portfolio. Because at the end of the day, it’s clear: our people are our greatest strength, and together we are building something extraordinary.

With excitement and gratitude,

Holly Belter-Chesser
CEO, Atria Management Company