Saint-Laurent, QC H4R 2M2
Full-Time - Directeur général adjoint / Assistant General Manager

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Job Details
Employment type: Full-Time
Job Category: Hospitality
Location: Saint-Laurent QC, H4R 2M2
Req ID: 2024-253605
Responsibilities

À titre de directeur général adjoint (DGA), vous êtes responsable d’assurer une communauté bien entretenue et un excellent service à nos résidents. Vous comprenez parfaitement l’importance des services d’accueil pour les résidents. Vous dirigez les équipes de la salle à manger et de l’entretien ménager et vous donnez le ton pour rendre les repas uniques et mémorables et vous assurez que les résidents sont ravis de leurs services d’entretien ménager.

  • Embaucher, orienter, planifier, former, encadrer, et conseiller le personnel de l’aire d’attente de la salle à manger et le personnel de l’entretien ménager.
  • Fournir une rétroaction en temps opportun à l’équipe et assurer une gestion
  • Établir et gérer le budget et les dépenses liés à la main-d’œuvre et aux
  • Gérer les horaires conformément au recensement des résidents et aux budgets, et contrôler les heures supplémentaires conformément aux normes prescrites.
  • Offrir un service à la clientèle de haut niveau et créer une ambiance de restauration
  • Travailler en étroite collaboration avec le chef exécutif et le directeur général/directeur exécutif pour que les résidents soient satisfaits des services alimentaires, de service, de restauration et de nettoyage.
  • Révisez le menu quotidien avec les résidents et le personnel et coordonnez la livraison des services aux chambres, le cas échéant.
  • Assurer un leadership en matière de qualité et de conformité. Responsable des inspections des bâtiments, des vérifications de la qualité de l’entretien ménager, de la cuisine et de la salle à manger, et s’assurer que toutes les règles de vie et
  • Former l’équipe sur les normes de l’entreprise, notamment en ce qui a trait à la propreté, à l’assainissement, à l’apparence (environnement et uniformes), au
  • service et à la satisfaction. Confirmez visuellement que toutes les tables sont mises en place conformément
  • Résoudre les problèmes avant qu’ils ne deviennent des problèmes ou des
  • Aider le directeur général ou le directeur général dans tous les aspects des opérations communautaires.
  • Agir à titre de « responsable de service » lorsque le directeur général/directeur exécutif n’est pas sur place.
  • Peut effectuer d’autres tâches au besoin ou selon les tâches qui lui sont

In the role of Assistant General Manager (AGM) you are responsible for ensuring a well-maintained community with excellent service to our residents. You have a complete understanding of how important hospitality services are to residents. You direct the dining room and housekeeping teams and set the tone for making mealtimes unique and memorable and ensure that residents are delighted with their housekeeping services.

  • Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff.
  • Provide timely feedback to team and consistent performance management.
  • Establish and mange labor and supplies budget and expenses.
  • Manage schedules in accordance to resident census and budgets, and control overtime within prescribed standards.
  • Provide high levels of customer service and create a restaurant style dining atmosphere.
  • Work closely with Executive Chef and General Manager/Executive Director to keep residents satisfied with food, service, dining programs, and housekeeping services.
  • Review the daily menu with residents and staff, coordinating room service delivery where applicable.
  • Provide quality and compliance leadership. Responsible for supporting building inspections, quality checks of housekeeping, kitchen, and dining room, and ensure all life/safety rules are followed.
  • Train team on Company standards, including but not limited to cleanliness, sanitation, appearance (environment and uniforms), service, and satisfaction.
  • Visually confirm that all tables are set according to Company standards.
  • Solve issues before they become problems or complaints.
  • Assists the General Manager/Executive Director with all aspects of community operations.
  • Act as “Manager on Duty” when the General Manager/Executive Director is not on site.
  • May perform other duties as needed and/or assigned.
Qualifications
  • Diplôme d’études secondaires ou diplôme d’études générales requis. Grade d’associé privilégié de deux (2) ans.
  • Deux (2) ans d’expérience de travail dans la supervision et le leadership « sur la ligne de front ». L’expérience comprend la gestion des employés, le recrutement, le service à la clientèle, la planification de la main-d’œuvre, l’établissement du budget,
    et la gestion des dépenses.
  • Capacité à travailler en équipe et à offrir un excellent service à la clientèle.
  • Compétences informatiques de base : Microsoft Word, Excel, Outlook.
  • Capable de transporter un plateau de service avec au moins 4 repas ou boissons en Tout temps.
  • Vous pourrez nettoyer les appartements et la salle à manger au besoin.
  • Le poste exige des responsabilités de conduite (peut utiliser un véhicule ou un véhicule personnel fourni par l’entreprise).
  • Doit posséder un permis de conduire valide.
  • Doit satisfaire et respecter de façon satisfaisante les normes de la politique sur les véhicules automobiles de l’entreprise.
  • High School Diploma or General Education Degree (GED) required. Two (2) year Associates Degree preferred.
  • Two (2) years of prior work experience in “front of house” supervision and leadership. Experience includes managing employees, recruiting, customer service, labor scheduling, budgeting, and expense management.
  • Ability to work in a team setting and to provide strong customer service.
  • Basic computer skills – Microsoft Word, Excel, Outlook.
  • Able to carry a serving tray with at least 4 meals and/or beverages at any given time.
  • Able to clean apartments and dining room as needed.
  • Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
  • Must possess valid driver’s license.
  • Must satisfactorily meet and be in compliance with Company’s Motor Vehicle Policy standards.

Quelle est la différence entre un emploi et une carrière significative et enrichissante ? Les gens que vous servez. Lorsque vous travaillez chez Atria, vous êtes aux premières loges pour découvrir les histoires de vie étonnantes des personnes les plus sages de la planète. De plus, vous faites partie d’une entreprise extraordinaire, une entreprise qui investit dans l’avenir des résidences pour personnes âgées en investissant dans vous. Ne vous contentez pas de faire un travail. Faites partie d’une vie extraordinaire.

Atria est un employeur garantissant l’égalité des chances et s’engageant à offrir des opportunités d’emploi égales sans égard à la race, à la couleur, à la religion, au sexe (y compris la grossesse), à l’orientation sexuelle, à l’âge, à l’origine nationale, au handicap, aux informations génétiques, au statut d’ancien combattant ou à toute autre classification protégée par les lois applicables. loi. Atria ne tolérera aucun harcèlement ou discrimination fondé sur l’une de ces classifications protégées.

 

What’s the difference between a job and a meaningful, rewarding career? The people you serve. When you work at Atria, you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s investing in the future of senior living by investing in you. Don’t just do a job. Be part of an extraordinary life.

 

Atria is an equal opportunity employer committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, age, national origin, disability, genetic information, veteran status, or any other classification protected by applicable law.  Atria will not tolerate harassment or discrimination based on any of these protected classifications.

Hiring Step 1
It’s Easy to Apply Online
Select the “Apply Now” button on the job that interests you. Plan on taking 5-10 minutes to complete the application and select “Submit” when done – you’ll receive a confirmation email shortly thereafter. Keep your login and password handy as you’ll need it throughout the hiring process.
Hiring Step 2
Application Review
Every application is given due consideration. If your experience and skills are aligned with the job requirements, we’ll contact you to schedule an interview.
Hiring Step 3
Interviews & Assessments
Your interview will be conducted by phone or in person with an Atria recruiter or hiring manager. This process may include additional interviews, reference checks and skill assessments.
Hiring Step 4
Offer Letter
If you are chosen for the position, an offer will be made by phone and email. The email will include a letter which you’ll sign electronically, return to us and can download for your records.
Hiring Step 5
Post-Offer Hiring Process
You’ll receive all needed forms, instructions and our contact information if you have any follow-up questions. This process may include a background check and/or a drug screen.
Hiring Step 6
Check-ins from your future team
As turnaround times vary for screening results, we’ll provide any needed updates and let you know what to expect for your first day on the job.
Hiring Step 7
First day and onboarding
Congratulations – we’re excited to have you join our team! Onboarding varies by position, but on your first day at Atria you’ll typically meet coworkers, take a workplace tour and begin any required training.
Apply Now
Job Details
Employment type: Full-Time
Job Category: Hospitality
Location: Saint-Laurent QC, H4R 2M2
Community: La Residence Steger
Req ID: 2024-253605

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Benefits for Working at Atria Retirement Canada

Competitive Pay
Competitive Pay

Atria provides competitive wages as we value employee contributions and commit to investing in our employees.

Paid Holidays & PTO
Paid Holidays & PTO

In addition to company observed holidays, we encourage our employees to take earned time off to refresh, recharge, and spend time with their loved ones.

Comprehensive Health Plans
Comprehensive Health Plans

After satisfying the waiting period, employees at Atria are eligible for an array of benefits including medical, vision, and dental coverage, company paid short term and long term disability, as well as other voluntary benefits such as critical illness coverage.

Career Advancement Opportunities
Career Advancement Opportunities

We promote approximately 1,500 people a year.  Share your professional aspirations with your manager, and together we will work to achieve them. Atria focuses on talent development and growth opportunities within.

Tuition Reimbursement
Tuition Reimbursement

Want to earn a degree or pursue a new certification? Our tuition reimbursement program provides full-time employees with up to $5,250 a year in support for approved courses toward degrees and certifications.

Employee Loyalty Rewards Program
Employee Loyalty Rewards Program

Atria celebrates employees through different rewards programs including anniversary awards and recognition of great work.

Retirement Savings Plan with Employer Match
Retirement Savings Plan with Employer Match

We offer an opportunity for full-time employees to save for retirement through Transamerica. Traditional 401(k) and Roth options are available, and after one year of service, Atria offers a 50% match on a percentage of those savings.

Rewards & Recognition

Learn more about the many ways Atria celebrates employee achievements and rewards outstanding performance.

Health & Safety

Whether providing protection from sickness or natural disasters, such as flooding or fires, we make safety a priority for both residents and staff.