New York, NY 10018

Full-Time - Office Coordinator

Responsibilities

The Office Coordinator ensures residents and guests experience five-star service at this luxury community. This individual is responsible for operating the telephone/communication centers of the community. This individual provides services and support to staff in a manner that meets or exceeds community expectations.

• Answer incoming telephone calls in a cheerful and marketing-oriented way, determine callers’ purpose, and forward calls to appropriate personnel or department.
• Answer general questions about the community, provide callers with addresses, directions, and other information, and refer other specific questions to the appropriate staff.
• Retrieve messages from voice mail and forward them to appropriate personnel.
• Take and deliver messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Perform clerical duties as needed, such as filing, photocopying, and collating.
• Take appropriate initiative; respond and follow through promptly to various needs and requests.
• Provide a high level of customer service at all times.
• Handle all resident and guest interactions with the highest level of hospitality and professionalism.
• Maintain a current list of residents who are hospitalized.
• Update appointment calendars, including transportation and salon calendars, as directed.
• Maintain copy and fax machines, assist users, send faxes, and retrieve and route incoming faxes.
• Create and print fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Order, receive and maintain office supplies.
• Operate the Community’s Communication HUB and is responsible for internal and external resident communications
• May perform other duties as needed and/or assigned.