Santa Clara, CA 95054

Full-Time - Resident Engagement Director

Responsibilities

The Resident Engagement Director ensures that the Atria philosophy of engagement and well-being is implemented and practiced across independent living, assisted living, and memory care service offerings. Oversees programs of interest and meaning to our residents in order to optimize their physical, emotional, and intellectual well-being, enhance their quality of life and exceed their lifestyle expectations. Manages and supervises Resident Engagement Coordinators (REC), Resident Engagement Program Specialists (REPS), volunteers, and drivers (where applicable).

• Manage all aspects of Resident Engagement in IL/AL and Memory Care service offerings.
• Manage the Atria Resident Discovery tool (ARD), including completing Resident Discovery surveys, Life Story, monthly event calendars, and all move in actions related to resident engagement for all residents.
• Oversee all community events and programs, ensuring alignment with resident interests and well-being needs, resident life stories, and “8 Dimensions of Engagement”.
• Manage departmental needs and goals within department budgets.
• Contribute to community growth by participating in sales activities.
• Oversee Resident Engagement Quality Enhancement initiatives.
• Ensure compliance with all state regulatory items (where applicable) in conjunction with RSD and ED.
• Engage in community public relations including collaboration with corporate public relations and preparation of local positive publicity stories.
• Recruit, research, and approve schedules and supervise programs, leaders, general contractor entertainers, volunteers, religious professionals and vendors.
• Engage and motivate residents resulting in program participation.
• Evaluate program offerings regularly and adjusts to continually meet residents’ needs and interests.
• Review and approve the monthly program calendars for AL/IL and Memory Care service offerings, ensuring calendars are engaging, creative and include all required programs in the daily and weekly calendar of events.
• Responsible for interviewing, hiring, training, developing, and evaluating assigned staff.
• Serve as the community’s “manager-on-duty” on a regular basis.
• Lead, direct, and assist staff with understanding Atria’s philosophy of dementia care as it relates to resident engagement and encourages learning by modeling the proper approaches and communication techniques.
• Provide on-site dementia training and in-services in conjunction with RSD.
• Recruit, approve, train and manage volunteers where applicable.
• May manage transportation services and drive company vehicle from community to social and other various destinations (only if required by community).
• May perform other duties as needed and/or assigned.