New York, NY 10018
Full-Time - Hospitality Associate

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Job Details
Starting at: The wage range for this position is $23.75/hr - $27.31/hr, dependent on prior work history and experience
Employment type: Full-Time
Job Category: Hospitality
Location: New York NY, 10018
Req ID: 2024-259728
Responsibilities

The Hospitality Associate ensures that residents and guests experience five-star service at this luxury community. This individual is a resident’s point of contact for all requested services.

 

  • Serve as the point of contact for all resident requests and ensure all tasks are properly recorded in the hospitality software and fulfilled in a timely fashion. Requests include, but are not limited to, wake-up calls, appointment reminders, restaurant reservations, RSVPing to community events, assisting with transportation or other reservations, answering questions about the Resident Engagement calendar, putting residents in contact with appropriate department Directors, etc.
  • Handle all resident and resident family/guest interactions with the highest level of hospitality and professionalism.
  • Become familiar with local businesses; provide directions to local staples or attractions, and can provide personalized services through identifying resident preferences.
  • Facilitate Community Service Requests.
  • Take appropriate initiative; respond and follow through promptly to various needs and requests.
  • Perform clerical duties as needed, such as filing, photocopying, and collating.
  • Escalate issues to management or other team members as required.
  • Knowledgeable about community operations, including services, amenities, and programming.
  • Assist in the coordination of the Community’s schedule. This includes, but is not limited to, being aware of Resident Engagement excursions, scheduling appointments for residents, and, when applicable, assisting residents in coordinating transportation.
  • Communicate effectively to team members to provide a five-star level of service.
  • May drive company vehicle from community to social and other various destinations (only if required by community).
  • Create a Welcoming & Caring First Impression for residents and guests.
  • Assist residents with the delivery of personal items as needed.
  • May perform other duties as needed and/or assigned.
Qualifications
  • High school diploma or general education degree (GED); or one (1) to three (3) years of related experience.
  • Must be fully vaccinated and provide vaccination record card at time of hire.
  • Basic First Aid and CPR certification where required.
  • Must successfully complete all Coterie specified training programs.
  • Strong communication skills.
  • Basic knowledge of computers and technology.  
  • Ability to effectively problem-solve.
  • Ability to work various schedules and shifts as needed.    
  • Ability to operate a telephone, emergency call system, monitoring board or beeper, and a photocopier.     
  • Position requires driving responsibilities (may use Company provided vehicle
  • and/or personal vehicle).
  • Must possess valid driver’s license.
  • Must satisfactorily meet and be in compliance with Atria motor vehicle policy standards.

Born out of a partnership between Atria Senior Living and Related Companies, Coterie is a new luxury brand that re-imagines what senior living can be. 

 

From stunning architecture and thoughtful design to state-of-the-art fitness facilities and curated culinary offerings, every aspect of life at Coterie is meant to support the individual and Community in reaching new heights.  We elevate wellness and strive to anticipate every need to offer a life more inspired.  

Hiring Step 1
It’s Easy to Apply Online
Select the “Apply Now” button on the job that interests you. Plan on taking 5-10 minutes to complete the application and select “Submit” when done – you’ll receive a confirmation email shortly thereafter. Keep your login and password handy as you’ll need it throughout the hiring process.
Hiring Step 2
Application Review
Every application is given due consideration. If your experience and skills are aligned with the job requirements, we’ll contact you to schedule an interview.
Hiring Step 3
Interviews & Assessments
Your interview will be conducted by phone or in person with an Atria recruiter or hiring manager. This process may include additional interviews, reference checks and skill assessments.
Hiring Step 4
Offer Letter
If you are chosen for the position, an offer will be made by phone and email. The email will include a letter which you’ll sign electronically, return to us and can download for your records.
Hiring Step 5
Post-Offer Hiring Process
You’ll receive all needed forms, instructions and our contact information if you have any follow-up questions. This process may include a background check and/or a drug screen.
Hiring Step 6
Check-ins from your future team
As turnaround times vary for screening results, we’ll provide any needed updates and let you know what to expect for your first day on the job.
Hiring Step 7
First day and onboarding
Congratulations – we’re excited to have you join our team! Onboarding varies by position, but on your first day at Atria you’ll typically meet coworkers, take a workplace tour and begin any required training.
Apply Now
Job Details
Wage Information: The wage range for this position is $23.75/hr - $27.31/hr, dependent on prior work history and experience
Employment type: Full-Time
Job Category: Hospitality
Location: New York NY, 10018
Community: Hudson Yards
Req ID: 2024-259728

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Benefits for Working at Coterie Senior Living

Competitive Pay
Competitive Pay

Atria provides competitive wages as we value employee contributions and commit to investing in our employees.

Paid Holidays & PTO
Paid Holidays & PTO

In addition to company observed holidays, we encourage our employees to take earned time off to refresh, recharge, and spend time with their loved ones.

Comprehensive Health Plans
Comprehensive Health Plans

After satisfying the waiting period, employees at Atria are eligible for an array of benefits including medical, vision, and dental coverage, company paid short term and long term disability, as well as other voluntary benefits such as critical illness coverage.

Career Advancement Opportunities
Career Advancement Opportunities

We promote approximately 1,500 people a year.  Share your professional aspirations with your manager, and together we will work to achieve them. Atria focuses on talent development and growth opportunities within.

Tuition Reimbursement
Tuition Reimbursement

Want to earn a degree or pursue a new certification? Our tuition reimbursement program provides full-time employees with up to $5,250 a year in support for approved courses toward degrees and certifications.

Employee Loyalty Rewards Program
Employee Loyalty Rewards Program

Atria celebrates employees through different rewards programs including anniversary awards and recognition of great work.

Retirement Savings Plan with Employer Match
Retirement Savings Plan with Employer Match

We offer an opportunity for full-time employees to save for retirement through Transamerica. Traditional 401(k) and Roth options are available, and after one year of service, Atria offers a 50% match on a percentage of those savings.

Rewards & Recognition

Learn more about the many ways Atria celebrates employee achievements and rewards outstanding performance.

Health & Safety

Whether providing protection from sickness or natural disasters, such as flooding or fires, we make safety a priority for both residents and staff.