New York, NY 10018

Full-Time - Hospitality Associate

Responsibilities

The Hospitality Associate ensures that residents and guests experience five-star service at this luxury community. This individual is a resident’s point of contact for all requested services.

• Serve as the point of contact for all resident requests and ensure all tasks are properly recorded in the hospitality software and fulfilled in a timely fashion. Requests include, but are not limited to, wake-up calls, appointment reminders, restaurant reservations, RSVPing to community events, assisting with transportation or other reservations, answering questions about the Resident Engagement calendar, putting residents in contact with appropriate department Directors, etc.
• Handle all resident and resident family/guest interactions with the highest level of hospitality and professionalism.
• Become familiar with local businesses; provide directions to local staples or attractions, and can provide personalized services through identifying resident preferences.
• Facilitate Community Service Requests.
• Take appropriate initiative; respond and follow through promptly to various needs and requests.
• Perform clerical duties as needed, such as filing, photocopying, and collating.
• Escalate issues to management or other team members as required.
• Knowledgeable about community operations, including services, amenities, and programming.
• Assist in the coordination of the Community’s schedule. This includes, but is not limited to, being aware of Resident Engagement excursions, scheduling appointments for residents, and, when applicable, assisting residents in coordinating transportation.
• Communicate effectively to team members to provide a five-star level of service.
• May drive company vehicle from community to social and other various destinations (only if required by community).
• Create a Welcoming & Caring First Impression for residents and guests.
• Assist residents with the delivery of personal items as needed.
• May perform other duties as needed and/or assigned.