San Francisco, CA 94109

Full-Time - Concierge Manager

Responsibilities

The Concierge Manager oversees the day-to-day operations of the Concierge, Transportation, and Valet teams, ensuring exceptional service to all residents and guests. This role includes managing staff, coordinating services, handling resident concerns, and performing key administrative duties, such as payroll, accounts receivable, and accounts payable, to support the Community Business Director.

• Team Management: Oversee concierge, transportation, and valet staff, including hiring, training, scheduling, and performance evaluations.
• Service Coordination: Ensure timely and high-quality coordination of services for residents, such as transportation, dining reservations, and special requests.
• Resident Interaction: Serve as the primary point of contact for residents, addressing concerns and ensuring satisfaction.
• Administrative Support: Assist the Community Business Director with accounts receivable, accounts payable, payroll, and human resources tasks, including new hire orientation and maintaining personnel files.
• Operational Oversight: Ensure the lobby and common areas are clean and always welcoming; manage the distribution of resident mail and packages.
• Reservation Management: Oversee the reservation process for community amenities, ensuring a seamless experience for residents and guests.
• Business Services: Arrange for services like faxes, express mail, and transportation.
• Compliance: Ensure all service tasks and administrative functions are accurately recorded in the community’s software systems.
• Crisis Management: Step in to cover staffing shortages and ensure continuous service delivery.
• May perform other duties as needed and/or assigned.