Louisville, KY 40202
Full-Time - Digital Resident Engagement Manager

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Job Details
Employment type: Full-Time
Job Category: Information Technology
Location: Louisville KY, 40202
Req ID: 2025-262669
Responsibilities

The Digital Resident Engagement Manager leads the IT Program Delivery for our Atria communities and leads new resident technology projects.  This individual is responsible for developing strong relationships with third-party vendors and developing support procedures, SLAs, and metrics.  Additionally, this individual works closely with Senior IT Leadership on annual budget and strategic planning.

  • Manage overall IT Community project portfolio and work with Senior IT Staff on project delivery.
  • Manage and delivery new resident community innovation projects.
  • Drive excellent, consistent customer service via operations transitions.
  • Implement a service monitoring capability to monitor operational resident facing issues for assets.
  • Lead cable transitions, resident engagement technology, Digital Signage and IT pilots.
  • Ability to direct and lead employees and contractor teams.
  • Responsible for establishing strong partnerships with third-party service providers, including negotiating access agreements, establishing service level agreements, and ensuring contracts are in place to support the services provided by the infrastructure team.
  • Lead periodic vendor performance reviews for strategic vendors to ensure partners are meeting established SLAs and manage associated remediation plans as necessary.
  • Responsible for end user device lifecycle, improvement, and standardization.
  • Develop internal SOPs, processes and training to ensure users trained, assets in working order, and all members/third-party providers work together in a consistent manner as well as have the needed skills and tools to support the production environments and deliver on project commitments.
  • Assist with annual budget planning for end user devices, services, and software.
  • Travel as required to provide on-site assistance at Communities for project delivery, technology pilots, or project stabilization.
  • May perform other duties as needed and/or assigned.
Qualifications
  • Bachelor’s degree in project management, computer discipline, technology, or engineering.
  • Three (3) or more years of experience in an IT environment, with two (2) or more years of management experience.
  • Proven track record of developing and providing service-level agreements and managing vendors.
  • Knowledge and experience with designing and implementing metrics and measurements.
  • Strong project management, organizational/business planning, and relationship-building skills
  • Excellent knowledge of best practices around management, control, and monitoring of IT support.
  • Must be willing to work extended hours, nights, or weekends, when necessary.
  • Must successfully complete all Atria specified training programs.
  • Will be required to travel up to 15% of the time on behalf of the Company.
  • Travel time is subject to change based on business needs.
  • Must possess a valid driver’s license.
  • Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
  • Must satisfactorily meet and be in compliance with Company motor vehicle policy standards and Travel Policy.

We create communities where employees thrive in their work, helping our residents thrive in their homes.

 

Atria Senior Living’s corporate Support Center has openings for individuals looking for a career with outstanding benefits, including:

  • Paid holidays and PTO
  • Benefits package also includes Health, Dental, Vision, and Life Insurance
  • Retirement Savings Plan / 401(k) employer match
  • Tuition reimbursement (U.S Based Communities)

*Enrollment in benefits varies by employee classification

 

As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance. Apply now!

Hiring Step 1
It’s Easy to Apply Online
Select the “Apply Now” button on the job that interests you. Plan on taking 5-10 minutes to complete the application and select “Submit” when done – you’ll receive a confirmation email shortly thereafter. Keep your login and password handy as you’ll need it throughout the hiring process.
Hiring Step 2
Application Review
Every application is given due consideration. If your experience and skills are aligned with the job requirements, we’ll contact you to schedule an interview.
Hiring Step 3
Interviews & Assessments
Your interview will be conducted by phone or in person with an Atria recruiter or hiring manager. This process may include additional interviews, reference checks and skill assessments.
Hiring Step 4
Offer Letter
If you are chosen for the position, an offer will be made by phone and email. The email will include a letter which you’ll sign electronically, return to us and can download for your records.
Hiring Step 5
Post-Offer Hiring Process
You’ll receive all needed forms, instructions and our contact information if you have any follow-up questions. This process may include a background check and/or a drug screen.
Hiring Step 6
Check-ins from your future team
As turnaround times vary for screening results, we’ll provide any needed updates and let you know what to expect for your first day on the job.
Hiring Step 7
First day and onboarding
Congratulations – we’re excited to have you join our team! Onboarding varies by position, but on your first day at Atria you’ll typically meet coworkers, take a workplace tour and begin any required training.
Apply Now
Job Details
Employment type: Full-Time
Job Category: Information Technology
Location: Louisville KY, 40202
Community: Atria Senior Living
Req ID: 2025-262669

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Benefits for Working at Atria Support Center

Competitive Pay
Competitive Pay

Atria provides competitive wages as we value employee contributions and commit to investing in our employees.

Paid Holidays & PTO
Paid Holidays & PTO

In addition to company observed holidays, we encourage our employees to take earned time off to refresh, recharge, and spend time with their loved ones.

Comprehensive Health Plans
Comprehensive Health Plans

After satisfying the waiting period, employees at Atria are eligible for an array of benefits including medical, vision, and dental coverage, company paid short term and long term disability, as well as other voluntary benefits such as critical illness coverage.

Career Advancement Opportunities
Career Advancement Opportunities

We promote approximately 1,500 people a year.  Share your professional aspirations with your manager, and together we will work to achieve them. Atria focuses on talent development and growth opportunities within.

Tuition Reimbursement
Tuition Reimbursement

Want to earn a degree or pursue a new certification? Our tuition reimbursement program provides full-time employees with up to $5,250 a year in support for approved courses toward degrees and certifications.

Employee Loyalty Rewards Program
Employee Loyalty Rewards Program

Atria celebrates employees through different rewards programs including anniversary awards and recognition of great work.

Retirement Savings Plan with Employer Match
Retirement Savings Plan with Employer Match

We offer an opportunity for full-time employees to save for retirement through Transamerica. Traditional 401(k) and Roth options are available, and after one year of service, Atria offers a 50% match on a percentage of those savings.

Rewards & Recognition

Learn more about the many ways Atria celebrates employee achievements and rewards outstanding performance.

Health & Safety

Whether providing protection from sickness or natural disasters, such as flooding or fires, we make safety a priority for both residents and staff.